What Information Does Jackpotter Collect?
The primary type of information Jackpotter collects is data you provide directly. You supply this when interacting with particular site features. For example, when you create and verify a Jackpotter account, you may be asked to provide a passport, ID card, or driver’s licence.
Certain information is transmitted to Jackpotter automatically. This includes your IP address, operating system, the device you use to access Jackpotter, crash reports (if the platform fails while you’re using it), and more.
Jackpotter infrequently obtains data about you from third parties. For example, the platform may request information from its payment providers about customers (this may be necessary to comply with AML and KYC requirements).
Legality of Processing Your Data
The primary legal basis for Jackpotter to collect your information is the agreement you accept during registration. In addition, Jackpotter is subject to AML and KYC obligations set by its licence. These requirements permit the platform to lawfully collect certain data (notably payment details).
How the Jackpotter App Uses Collected Data
Why is so much information collected about you? Jackpotter uses it to:
- Establish if you are eligible to use the app — the Jackpotter application needs to confirm you are at least 18 years old and reside in an authorised jurisdiction;
- Fulfil legal obligations: Jackpotter must carry out AML and KYC procedures (licence requirements), which may involve processing your payment information;
- Provide support: if you encounter a bug, technical or payment details can assist Jackpotter support staff in resolving your issue;
- Improve Jackpotter: by collecting and analysing how you interact with the platform, Jackpotter adapts to enhance its performance;
- Promote responsible gambling: by tracking how much time you spend on Jackpotter, specialists can better identify potential gambling problems;
These and other privacy policy terms may change at any time. If they do, Jackpotter will notify you promptly and provide the updated information for your review.
Sharing Your Personal Data
Under the Jackpotter Privacy Policy, the platform may share your personal data. With whom? Primarily, your information can be disclosed to other companies within the Jackpotter group and to service providers (payment processors, game suppliers, etc.).
Jackpotter also routinely shares data with regulators, law enforcement, government agencies, courts, fraud prevention units, licensing authorities, eSports governing organisations, and similar entities. This is necessary to comply with AML and KYC rules.
How Jackpotter Protects Your Data
The platform holds a large amount of sensitive information that requires robust protection. To achieve this, Jackpotter uses encryption. Standard TLS (Transport Layer Security) is applied when you transmit your data and when it’s stored on Jackpotter’s systems.
In addition to encryption, Jackpotter employs standard network security measures. These include firewalls, intrusion prevention systems and network segmentation, all of which are monitored and maintained according to industry best practices. To strengthen network security, Jackpotter has a dedicated team that continuously monitors security systems, event logs, notifications and alerts from all systems to identify and manage potential threats.
Furthermore, Jackpotter restricts access to your data. Only a very small number of company employees, contractors and agents can view the information you share.
Data Retention
You can delete certain information you’ve provided to Jackpotter at any time; some data is removed automatically; the remaining data is retained for periods determined by Jackpotter. Why is this done? Most commonly, it is to comply with legal obligations that require Jackpotter to carry out AML and KYC procedures (both of which require access to your data).
Your Rights Regarding Your Shared Data
Here are some of your primary rights concerning the personal information you have shared with Jackpotter:
- To know what information about you is held by Jackpotter;
- To correct any information that is inaccurate or misleading;
- To request that Jackpotter erase all data about you if it is no longer necessary for processing, you have a lawful basis for the request, your data has been processed unlawfully, etc.;
- To request that Jackpotter restrict the processing of your information;
- To lodge a complaint with your local data protection authority.
If you wish to make any of these requests, send a corresponding message to [email protected].